On April 6th, 2021, Wix launched series of ads to promote their services on providing website solutions for business. But unfortunately, it did not end up well on some website developers and search marketing communities. Wix’s ads campaign “You Deserve Better” has seen as negative ads against WordPress, and the WordPress community did not feel happy with it.
Who is Wix?
Wix is an Israeli software company, which provided cloud-based web development services. It allows users to create HTML5 websites through the drag and drop tools that already provided.
Wix’s Ads Campaign Caused Anger
Wix’s latest ads campaign causes controversy among search marketing and the website developer’s community. The ads themselves focused on WordPress negatively, and a web developer was coming to a psychiatrist, seeking help for his mental health issues. This portrayal seems caused anger in the WordPress community.
In the ads titled “The Update Button of Doom”, WordPress portrayed as a grotesque person experiencing some glitching during a conversation, and that becomes of the causes that make the web developer experiencing mental health issues. The video ads below have considered typical attack ads.
Through video ads, the “You Deserve Better” campaign by Wix, along with Bose headphone, shipped to some developers and marketing influencers. Most of them are confused with Wix’s approach because they think Wix only wasted their marketing budget by sending those headphones to those not pleased with the campaign.
On the other video titled “White Screen of Death… Is That You?”, “WordPress” was asked by a psychiatrist for the updates, and suddenly he felt sick and dead. The web developer on the ads mentioned that there could be any problem like plugin issue, hosting problem that caused “WordPress” death.
Maya Grill as the representative of Wix, say, “The campaign shows in a clever way that WordPress users don’t need to be stuck in a bad relationship with their platform, and they should consider the alternative which allows them to focus on their actual work,” Grill said. “Each video in the campaign revolves around user pain points, which also highlight Wix’s strengths.”
But instead of a clever way of a marketing campaign, Morten Rand-Hendriksen, one of the influencers who received Bose headphone, said that the campaign was “All Nuclear Troll-Marketing” and indeed not pleased with that.
Anti-Wix Responses Online
As mentioned before, the new ads campaign by Wix has caused furious and Anti-Wix, not only from website developers but also from the search marketing community. Wix’s ad campaign described as distasteful and bashing.
Meanwhile, Matt Mullenweg, founder of WordPress gave his responses on the Wix’s ads campaign as below,
“Wix is a for-profit company… whose business model is getting customers to pay more and more every year and making it difficult to leave or get a refund. (Don’t take my word for it, look at their investor presentations.)
They are so insecure that they are also the only website creator I’m aware of that doesn’t allow you to export your content, so they’re like a roach motel where you can check in but never check out. Once you buy into their proprietary stack you’re locked in, which even their support documentation admits…
So if we’re comparing website builders to abusive relationships, Wix is one that locks you in the basement and doesn’t let you leave. I’m surprised consumer protection agencies haven’t gone after them.”
Wix vs WordPress Tensions
After all negative comment and responses to Wix’s ads campaign “You Deserve Better”, Avishai Abrahami, as Wix’s CEO, given his responses, by mentioning that Matt Mullenweg is angry and not telling the truth and accusing him by being hypocritical for criticizing Wix for negativity by claiming it was Matt that begun the bitter exchanges by being first to go on a damaging attack.
With the open letter by Wix’s CEO, Wix offers a public apology, as long as from the WordPress side, they also clarify regarding the issue mentioned on the Wix’s ads. Avishai Abrahami said in the open letter that they try to make the ads funny, but if the ads ended up offended the WordPress side, he apologized.
Positive Campaign and Brand Goodwill
Given the example of how Wix marketing their services with their latest ads campaign, we can all agree that the way of Wix advertise it was terrible and it brings negative assumptions about Wix from the audience. Even Wix mentioned the truth about the issues that WordPress has. But by bashing and imposing other brands to make your brand stand out is not a good marketing campaign. Most consumers will choose a brand that gives them positivity and goodwill through their campaigns or their products while not making other brands looks terrible.
Running a good marketing campaign
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